Major change underway at Protect
Improving service to you
From Monday April 12, the Protect contact centre and severance administration will be managed internally by Protect. The contact centre and administration services were previously outsourced to a private company.
This change will enable us to have a better understanding of the needs of members and participating employers. It will also allow us to be more responsive.
Managing the contact centre and severance administration directly is a significant change. It requires substantial investment in staff training, the development of new processes and the implementation of new systems.
As part of the change in management control; we recently issued printed member account statements. These will now be issued every six months. We plan to introduce other new member services in the coming months.
We appreciate your patience during the transition over the next month or two. And we look forward to providing you with an improved service into the future.
Please note Protect's new contact details
Contact centre 1300 344 249
Fax 03 9326 8736
Ground Level - 200 Arden Street, North Melbourne VIC 3051
PO Box 482, North Melbourne VIC 3051
